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Start Up Corner NG

START UP CORNER BOOK REVIEW: THE ULTIMATE DIGITAL PRODUCT MANUAL

We kicked off the Start Up Corner Book Review. It was a very enlightening session.

Watch the recording below.

START UP CORNER BOOK REVIEW: THE ULTIMATE DIGITAL PRODUCT MANUAL SESSION 1A

We had a follow up session on Monday, October 10, 2022. You can watch the recording below.

START UP CORNER BOOK REVIEW: THE ULTIMATE DIGITAL PRODUCT MANUAL SESSION 1B

You can download your copy of the EBook here. Send a WhatsApp message to join us in reading and reviewing the book.

You can share your thoughts here.

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Start Up Corner NG

HOW TO HANDLE NEGATIVE FEEDBACK AS A BUSINESS OWNER

It’s International Customer Service Week 2022.

If you haven’t already solicited feedback from your customers already, you may be sleeping on the bicycle. Please go ahead and do so.

So, when you solicit feedback and you get some negative feedback, what should you do? In some cases, you don’t even solicit the feedback, it finds it’s way back to you without you looking for it.

Below are six recommended steps for handling negative feedback.

Do you REALLY want that feedback?

THANK THE CUSTOMER FOR GIVING YOU THE FEEDBACK

It takes commitment/passion to give feedback, particularly negative feedback.
We know that practically no one wants negative feedback. So, it takes a lot of courage for someone to give you negative feedback.
Note that the opposite of positive feedback is NOT negative feedback; it is actually INDIFFERENCE.
Don’t stifle future feedback due to the mishandling of negative feedback.
Also note that the customer cares enough about your business to help you identify gaps that you are blind-sided to.

TAKE TIME TO UNDERSTAND WHAT THE REAL ISSUE IS

Don’t wave them off as trouble makers that always find faults. In most cases, there is something in your process that could actually be improved upon. The other customers that have not highlighted the issues have most likely noticed the same issues but they don’t want to rock the boat. That “troublesome” customer is bringing an underlying issue to light before all your clients migrate at once. Pay attention to them.

INVOLVE A NEUTRAL THIRD PARTY
Where practical, involve a neutral third party to review the situation and give you honest feedback.
Many times, we are too emotionally invested in the matter to be objective with negative feedback. You will have reasons that you consider valid why the customer’s expectations were not met. The third party reviewer does not have such emotional investment in the situation and is able to review the issue dispassionately.

APOLOGIZE FOR YOUR LAPSES
Apologize for your lapses. Offer some discount, if feasible, to compensate for the inconvenience.
Your ego may be bruised but if you are interested in building a business that will outlast you, you’ll need to check your ego. There’s a lot of talk these

REVIEW YOUR WORK PROCESSES TO CLOSE THE GAPS

Review your work processes to ensure that there are no repeat events

GIVE FEEDBACK TO THE CUSTOMER

If practical, give feedback to the customer on the changes you have made to your work processes based on their feedback.

Do you have a story of how you converted a negative experience to a fantastic working relationship? Please share in the comments or send a message.

I have an Independence Day gift for business. Send a WhatsApp message to request for yours. You can also send a WhatsApp message if you wish to discuss your issues with managing customer feedback.

Happy Customer Service Week.

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Start Up Corner NG

The Ultimate Digital Product Manual – Selar

Hello. Happy Independence Day Nigeria. Happy New Month.

I got this lovely e-book from Selar and I’m feeling quite generous. Click on the link below to download the e-book.

If you want to read with the Start Up Community, please send a WhatsApp message.

Catch up on the BOOK REVIEW sessions we’ve had so far.

START UP CORNER BOOK REVIEW: THE ULTIMATE DIGITAL PRODUCT MANUAL SESSION 1A
START UP CORNER BOOK REVIEW: THE ULTIMATE DIGITAL PRODUCT MANUAL SESSION 1B
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Friendly Health Worker TTM Lifestyle Blogs

Texting And Driving

Texting and Driving?

Park and Watch This

Texting And Driving

You can share your thoughts here

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Gist Arena TTM Lifestyle Blogs

Gist Arena – Balancing Emotion and Logic

A bright young woman found herself in an entanglement with a certain young man (her boyfriend) and psychoactive substances, which made her fall out with her family and out of her job.

They both needed treatment and instead of checking herself into rehab, she chose to pay for his treatment while she stayed back and continued tumbling down the dark tunnel.

When he came out of rehab, he distanced himself from her because he didn’t want to risk a relapse.

She was left alone to figure herself out. Why do people (particularly the female gender) place sentiments over rational thinking, especially in relationship matters?

Watch the video below to listen to our submission and tell us what you think.

Balancing Emotion and Logic

Please do not forget to:
🔸Follow us on IG @gistarenaa
🔸 Subscribe to our YouTube channel (GIST ARENA)
🔸 Like
🔸Comment
🔸Share

You can share your thoughts here.

Balancing Emotion and Logic
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Start Up Corner NG

MEET THE SUC ENTREPRENEUR – OMOLARA SANNI


Meet Omolara Sanni of Handmade Nigeria.

Watch on YouTube

Omolara Sanni of Handmade Nigeria

Share your thoughts here.

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TTM Food Store TTM Lifestyle Blogs

How To Make Fried Rice That Will Not Easily Get Spoilt

Mary Oseni taught us how to make Jollof Rice that doesn’t spoil easily last Saturday.
Watch the video

How To Make Fried Rice That Will Not Easily Get Spoilt

You can share your thoughts here.

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Gist Arena TTM Lifestyle Blogs

ABEJOYE SEASON 5 FINALE REVIEW – SHOULD LAIDE BE BLAMED FOR BAMIDELE’S ACTIONS

As we anticipate Season 6 of Abejoye, a fantastic Mount Zion Series, we took time to review an aspect of Season 5.

In Season 1, a guy cheated on his wife with a “sister in the Lord”, repented and moved on, but somehow “went back to his vomit” in Season 5.

As it played out, it appeared like his wife played a role in his “slip”. But…was it really her fault?

Watch the video and also tell us what you think.

ABEJOYE SEASON 5 FINALE REVIEW – SHOULD LAIDE BE BLAMED FOR BAMIDELE’S ACTIONS

Don’t forget to:

Subscribe to our YouTube channel (GIST ARENA)

Follow us on IG @gistarenaa

Please share your thoughts here

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REAL ESTATE SISI

SISI REAL ESTATE PROPERTIES

Talk to Real Estate Sisi today about your property needs.

You can look through our list of properties here.

Join the Real Estate Sisi Property Ownership Community

Download the Approved First Quarter 2023 Portfolio

Check out our portfolio on Instagram.

Join Real Estate Sisi on Telegram

Follow Real Estate Sisi on Twitter.

Watch Property Videos on YouTube.

Elevation Garden Phase 2, Epe
Ilu Aseyori, Ilamija, Epe
Epe County Park, Poka, Epe
Maplewoods Plus, Lagoon Front, Ibeju-Lekki
Pearlwort Epe
Categories
Friendly Health Worker TTM Lifestyle Blogs

IT’S ABOUT GRACE!

Maya Angelou quote


Toru dashes in to see her mother – Emi, earphones in place. She navigates her zoom meeting as she quickly hands over mom’s prescription drugs to her. She is on her way to pick up the twins from school and as mum tries to recount her experience for the day, she responds with a sharp “not now mom. We will catch up when I come over on Saturday”. With that Toru sails out the door and contemplates the fastest route to the twins’ school to avoid traffic.

Come Saturday, Emi eagerly awaits the visit of her only daughter – Toru and prepares Onunu, the favorite meal of the twins. After a hearty lunch, the children run off to play with the neighbour’s children while mother and daughter settle down to their usual weekly tete-a-tete.

Toru begins “Mom, you look exquisite. So natural, fresh and relaxed. Was it not for your strands of grey hair you could easily pass for my elder sister? In fact, my friends are always teasing me and commending your looks. The stress of the times just doesn’t seem to leave its mark on you, meanwhile, I remember when we were growing up, you were always so busy with the shop, I determined never to grow up running a shop. It just seemed so stressful”.

Emi responds “Baby girl, the years between 20 and 50 constitute the “Hustle phase of life”. You feel you must make it or break it especially as you look forward to a stable life by age 50. At the same time as you are building a career/ business, you are juggling home, and investing for the future, while keeping up with the Joneses. Life is a whirlwind at that phase. Believe me, when I say, I can identify with you.”

She continues: “However, given that the average life expectancy is 70-80 years, the phase between the ages of 50 and 80 should be spent in quiet repose enjoying the simple things of life. The tranquility and serenity with which you face life at this point emanates from within and exudes a radiance that gives a youthful glow to the skin. This, my dear daughter, is what can be referred to as graceful aging”.

Toru too responds “Mom…mom and her rhetoric. “I guess the real question is – what do you need to do to achieve graceful aging”?

Continue reading on Havilah Speaks.

Share your thoughts here.